LOD · Agency Support · Bangalore, India

Scaling Agencies with Custom GoHighLevel Systems & AI AutomationMohammed Marwan — GHL & AI Automation Engineer

I design and deploy high-ROI GHL systems, AI bots, and custom automations that remove manual work, shorten response times, and turn your agency's backend into a growth engine — not a bottleneck.

6.7+
Years in SaaS & CS
GHL
Platform Specialist
35+
5-Star Reviews
6
Languages Spoken
Mohammed Marwan
Trusted across the GHL & SaaS ecosystem
HL Pro Tools
Leader On Duty
GoHighLevel
Direct Support
Keka HRMS
CSM
Cleartax
Senior Trainer
NeoDove
CSM
Flobiz
Trainer
🔥

Sub-Account Fires

Payment processors, broken workflows, misconfigured pipelines — I find the root cause and fix it.

🌐

DNS & Domain Nightmares

Custom domains not propagating? Email deliverability broken? I've guided dozens through complex DNS setups.

Support Ticket Backlogs

AI-powered response systems that cut resolution time dramatically — built from your own historical data.

📋

No SOPs, No Consistency

I document every process with Loom-recorded walkthroughs so your team never has to guess again.

What I Do

GHL Services Built for Agency Owners

Not generic "tech support." Specialized, documented, GHL-native services that remove the technical debt holding your agency back.

🤖

AI Bots & Automation

Custom AI agents wired into GHL — lead qualification bots, 24/7 conversational support, AI appointment setters, and ticket-deflection systems trained on your agency's own data.

GPT / GeminiConversation AILead QualificationTicket Deflection
📚

Knowledge Base Architecture

End-to-end knowledge bases that actually get used: information architecture, taxonomy, SOP library, internal wiki, and an AI search layer so your team and clients self-serve instead of filing redundant support tickets.

Information ArchitectureSOP LibraryAI SearchSelf-Serve Support
🧱

Custom GHL App Builds

Bespoke GHL marketplace-style apps, internal tools, and middleware — built on the GHL API, OAuth, webhooks, and custom code. From client portals to billing automations, shipped production-ready.

GHL APIOAuth AppsWebhooksCustom Code Snippets
🔧

Sub-Account Troubleshooting

Deep-dive diagnosis and resolution of sub-account issues — broken automations, trigger failures, pipeline misconfiguration, Twilio/Mailgun errors, and payment processor integration fixes.

AutomationsIntegrationsPayment ProcessorsLoom Walkthroughs
📋

Custom SOP Creation

I build structured SOPs for your agency — standardized, multi-step procedures your team can follow without hand-holding. Every SOP includes recorded Loom breakdowns for visual learners.

AUR FrameworkProcess DesignDocumentationTeam Training
🌐

DNS & Domain Configuration

Full-stack domain setup for GHL sub-accounts: custom domain pointing, A/CNAME record configuration, email authentication (SPF, DKIM, DMARC), subdomain propagation troubleshooting, and white-label setup.

DNS RecordsEmail AuthWhite-Label SetupPropagation Issues
How I Work

A 5-Step Deployment Workflow

Engineered like a delivery pipeline, not a freelancer gig. Every engagement follows the same audited path — from diagnosis to handover.

01

Discovery & Audit

30-minute deep dive into your agency stack, sub-account architecture, and bottlenecks. You walk away with a written diagnosis whether we work together or not.

Deliverable
Written GHL Audit + Loom
02

Architecture & Scope

I map the automation flow, AI logic, knowledge base structure, or custom app spec — visualized as a workflow diagram you can approve before a single asset is built.

Deliverable
Workflow Diagram + Scope Doc
03

Build & Integrate

GHL workflows, AI bots, webhooks, custom code, and third-party integrations built inside your environment. Every change is version-tracked and Loom-documented.

Deliverable
Live System + Change Log
04

QA & Stress Test

Edge cases, failure modes, and load tested against real data. Nothing ships until it survives the scenarios that break most agency setups.

Deliverable
QA Report + Test Coverage
05

Handover & SOPs

Your team gets recorded walkthroughs, written SOPs, and a 30-day support window. No black boxes, no vendor lock-in — you own the system end to end.

Deliverable
SOP Library + 30-Day Support
Connect With Me

Find Me Everywhere

Whether you're an Agency Owner, recruiter, or just curious — let's connect on your platform of choice.

Ready to Offload?

Stop Letting Technical Issues
Block Your Agency Growth

Every hour your team spends debugging sub-account errors, chasing DNS propagation, or composing repetitive support responses is an hour not spent selling, scaling, or serving clients at a higher level.

Hand those bottlenecks to someone who has solved them dozens of times over — with documentation, Loom walkthroughs, and a structured process that prevents the same issue from surfacing twice.

Get In Touch

Let's Solve Your GHL Problems

Reach out directly. I respond fast — it's kind of my thing.