Problem → Solution → Result
Documented projects with measurable outcomes for GHL agencies. No theory, no fluff — just systems that shipped and the numbers they moved.
AI-Powered Support Response System
Support specialists were spending excessive time drafting responses to recurring Agency Owner issues. Institutional knowledge was locked in individual heads, ticket queues kept piling up, and response times lagged during peak volume.
- →Pulled and structured historical support ticket data — categorizing issue types, resolutions, and response quality
- →Configured Google Gemini with custom prompt architecture to generate context-aware draft responses
- →Integrated Microsoft Copilot for formatting and tone refinement
- →Built a repeatable workflow: incoming ticket → AI draft → specialist review → send
Reduced average ticket response time by ~70%, deflected a meaningful share of L1 tickets entirely, and freed senior specialists to focus on high-value de-escalations.
The AUR Follow-Up Process
Agency Owners were getting inconsistent support. Different specialists handled similar sub-account issues differently — no standard approach, no documentation trail, and clients couldn't track solutions.
- →Designed a multi-step, standardized SOP — the AUR (Acknowledge → Understand → Resolve) Follow-Up Process
- →Introduced mandatory Loom video recordings for every complex sub-account issue
- →Mapped specific issue categories to dedicated resolution paths within the SOP
- →Created a handoff documentation template so any specialist has full context in under 60 seconds
Standardized resolution across the entire support pod, eliminated repeat tickets caused by inconsistent fixes, and turned tribal knowledge into a reusable team asset.
DNS Record Propagation & Domain Setup
A recurring class of GHL Agency Owner tickets: custom domains not resolving, email authentication failing, white-label dashboards refusing to load. Root causes were consistently DNS misconfigurations.
- →Guided Agency Owners through complete DNS record audits — identifying missing or conflicting A, CNAME, MX, TXT records
- →Built step-by-step Loom walkthroughs for the most common registrars (Cloudflare, GoDaddy, Namecheap)
- →Developed a pre-diagnosis checklist that AOs complete before submitting domain-related tickets
- →Resolved backend infrastructure issues including subdomain delegation for white-label GHL setups
Cut average domain-issue resolution to ~30 minutes, restored white-label deliverability for stuck sub-accounts, and dramatically reduced repeat DNS escalations.
Calif Tea House Branding Strategy
Calif Tea House — a Shopify-based premium tea brand — needed dynamic launch assets for their dry tea blends (Assam CTC and Darjeeling — not Masala) that captured a high-end home kitchen vibe.
- →Leveraged AI to generate 8-second cinematic product videos showcasing the tea blends in motion
- →Produced high-fidelity mockups of dark forest-green stand-up pouches consistent with premium tea packaging
- →Iterated on typography, palette, and prop styling to lock a single cohesive visual language
- →Delivered a launch-ready asset pack — video, packaging mockups, and lifestyle stills — for Shopify PDPs and social
Locked a premium 'home kitchen vibe' brand identity for Calif Tea House, giving them launch-ready creative without traditional studio production overhead.
Stop Letting Technical Issues
Block Your Agency Growth
Every hour your team spends debugging sub-account errors, chasing DNS propagation, or composing repetitive support responses is an hour not spent selling, scaling, or serving clients at a higher level.
Hand those bottlenecks to someone who has solved them dozens of times over — with documentation, Loom walkthroughs, and a structured process that prevents the same issue from surfacing twice.